Terms & Conditions
Last updated: 6 April 2026
Terms and Conditions of website use
Please read these provisions carefully, together with the Privacy Policy and the Cookie Policy, as they apply each time you access our website, fill in the forms available on the website or interact with us by phone, email or any other means of communication.
Chapter I — General provisions
1.1. Definitions
1.1.1. We / the Company / the website operator
SC IMPLANT SURGERY STUDIO SRL, trading as GLOW DENTAL, VAT/CUI 39609298, phone 0750 490 159, email office@glowdental.ro.
1.1.2. You / the User / the Client
Any natural or legal person who accesses, browses or uses the website.
1.1.3. The Website
The web page available at https://glowdental.ro, together with all its sections and sub-pages.
1.1.4. The Services
Dental, surgical, prosthetic, consultation or other medical or related services presented on the website for information purposes.
1.1.5. Terms and Conditions
This document, applicable to the relationship between the Company and the User in connection with the access and use of the website.
1.1.6. GDPR Policies
The Privacy Policy and the Cookie Policy, available on the website.
1.1.7. Contact / booking request
Transmission of data by the User through the contact form, by phone, email or other means, for the purpose of obtaining information, scheduling a consultation or being contacted by our team.
1.2. Applicability
1.2.1. These Terms and Conditions apply to all users of the website.
1.2.2. By accessing and using the website you confirm that you have read, understood and accepted these provisions.
1.2.3. If you do not agree with the Terms and Conditions, please stop using the website.
1.2.4. By using the website you declare that you have full legal capacity to give valid consent and to use this website.
1.2.5. The website is not intended for minors to independently transmit personal data without the involvement or consent of their legal representative, where applicable law so requires.
Chapter II — Purpose of the website and nature of the information published
2.1. Role of the website
2.1.1. The website serves to present and provide information about the services offered under the GLOW DENTAL brand.
2.1.2. The information published on the website does not constitute a firm contractual offer and does not replace individual medical assessment.
2.1.3. Submitting a contact form or consultation request does not amount to automatic acceptance of the case and does not constitute confirmation of an appointment.
2.1.4. An appointment is considered confirmed only after direct contact with our representatives and express communication of the date, time and, where applicable, the location of the consultation.
2.1.5. Where the website allows online bookings, the submission of a booking request does not automatically generate a confirmed appointment.
2.1.6. Booking requests may require validation by phone, email or other means of communication.
2.1.7. GLOW DENTAL reserves the right to modify, reschedule or refuse a booking request where there are objective reasons, including scheduling conflicts, incomplete information or technical issues.
2.2. Informational nature of medical content
2.2.1. Information regarding treatments, dental implants, prosthetic work, treatment stages, advantages of procedures, indications and possible results is published exclusively for information purposes.
2.2.2. The content of the website does not constitute individual medical advice, diagnosis, treatment plan or guarantee of result.
2.2.3. Any medical decision must be taken only after a specialist consultation, a clinical examination and, if necessary, the imaging or laboratory investigations recommended by the doctor.
2.2.4. The results of dental treatments differ from patient to patient, depending on anatomical particularities, general state of health, oral hygiene, patient compliance and other relevant medical factors.
2.2.5. The website is not intended for medical emergencies. In case of a medical emergency, please call the competent emergency medical services or contact the clinic directly, as appropriate.
Chapter III — Prices, estimates and availability of services
3.1. The prices, packages and financial information displayed on the website are indicative.
3.2. The final cost of treatment is determined exclusively following the consultation, clinical assessment and analysis of the necessary investigations.
3.3. The final price may vary depending on the complexity of the case, the need for extractions, bone augmentation, sinus lift, gingival grafts, the type of implants, the materials chosen and other necessary medical procedures.
3.4. Displaying prices, discounts, packages or "starting from" statements on the website does not oblige the Company to provide the services on those terms for any clinical case in the absence of individual medical assessment.
3.5. The Company reserves the right to modify information about services and prices at any time, without prior notice, with changes taking effect from the date of publication on the website.
Chapter IV — Contact form and communication with users
4.1. The website may make available to users contact forms, consultation request forms, booking forms or other ways of transmitting data.
4.2. By completing the form, you declare that the data provided is true, correct and up to date.
4.3. By submitting the form, you understand and accept that:
a) we may use the data provided to contact you;
b) submission of the form does not guarantee a booking;
c) we may contact you by phone or email for clarifications, scheduling the consultation or transmitting information related to your request.
4.4. The Company reserves the right not to act on incomplete, erroneous, abusive, offensive requests or those unrelated to the services presented.
4.5. If a form for reviews, testimonials or feedback is available on the website, by submitting them you grant the Company a non-exclusive right to analyse, select, adapt stylistically and publish those materials, in whole or in part, in compliance with applicable law.
4.6. Introductory online meetings
4.6.1. To the extent that introductory online meetings are offered, they have an exclusively informational nature.
4.6.2. Such meetings do not represent a complete medical consultation and cannot lead to a definitive diagnosis or treatment plan in the absence of an appropriate clinical examination.
4.6.3. Bookings for the free online meeting may be made at most 30 days in advance, and only one active booking is allowed per email address.
4.6.4. The booking confirmation link sent by email expires in 30 minutes; the meeting only becomes valid after confirmation.
4.6.5. Cancellations or rescheduling are possible at least 48 hours before the meeting, via the management link sent by email. For late cancellations or repeated no-shows we reserve the right to refuse future bookings of the free online meeting.
4.6.6. The meeting takes place via Google Meet; the link is generated automatically after confirmation and sent by email. Meetings are not recorded by Glow Dental; please do not record the conversation without the doctor's explicit consent.
4.7. Documents uploaded by users
4.7.1. Where the website allows the uploading of documents prior to the consultation, the user declares that:
a) they have the legal right to transmit those documents;
b) the documents are relevant to the request made.
4.7.2. GLOW DENTAL may impose technical limits on:
a) the accepted formats;
b) the maximum file size;
c) the storage period of the documents.
4.7.3. We currently accept PDF, JPG, PNG, WEBP and HEIC formats, with a maximum of 10 MB per file and 5 files per appointment. Documents are automatically deleted 30 days after the appointment date, unless they become part of the patient's medical file.
Chapter V — Testimonials, reviews and results presented
5.1. Testimonials, reviews and opinions published on the website reflect individual experiences of patients or users and do not constitute a guarantee that other patients will obtain identical or similar results.
5.2. The Company may select, summarise or edit reviews solely for minor corrections of formatting, readability or length, without distorting the essential message.
5.3. Images, case descriptions and clinical results, if published, are illustrative and informational and do not represent firm promises of result.
Chapter VI — Intellectual property rights
6.1. The entire content of the website, including without limitation texts, structure, graphic elements, images, photographs, video materials, logos, names, design, databases, source code, scripts and any other materials, belongs to the Company and/or its partners or is used on the basis of a legitimate right.
6.2. The content of the website is protected by legislation on copyright, trademarks, designs and models, as well as any other applicable legal provisions.
6.3. It is forbidden to copy, reproduce, distribute, republish, modify, transmit, display, extract or use the content of the website, in whole or in part, without the prior written consent of the Company, except in cases expressly permitted by law.
6.4. Unauthorised use of the content may give rise to civil, contraventional or criminal liability, as the case may be.
Chapter VII — Personal data protection
7.1. The processing of personal data is carried out in accordance with the Privacy Policy available on the website.
7.2. Information on the use of cookies and similar technologies is presented in the Cookie Policy.
7.3. By using the website and completing the forms, you understand that certain data may be processed in order to manage requests, bookings and communications and, where applicable, to fulfil the Company's legal obligations.
Chapter VIII — Limitation of liability
8.1. The Company makes reasonable efforts to ensure that the information published on the website is correct and up to date, but does not warrant that the website will be free from errors, omissions or interruptions.
8.2. The Company does not guarantee the continuous, uninterrupted or error-free availability of the website.
8.3. The Company is not liable for any direct or indirect damages resulting from:
a) the use or inability to use the website;
b) the interpretation of published information without specialist medical consultation;
c) technical errors, interruptions, viruses, cyber attacks or unauthorised access;
d) decisions taken by the user solely on the basis of information from the website.
8.4. The user is solely responsible for the manner in which they use the information on the website.
Chapter IX — Links to third parties
9.1. The website may contain links to websites belonging to third parties.
9.2. The Company does not control and is not liable for the content, policies, security or practices of third-party websites.
9.3. Access to such websites is at the user's own risk.
Chapter X — Complaints and notifications
10.1. For complaints, notifications or information requests, you can contact us at:
- Phone: 0750 490 159
- Email: office@glowdental.ro
10.2. We will review your request and respond within a reasonable time, generally within 30 calendar days of receipt, unless the nature of the request requires a different legal time limit.
10.3. Consumers may also contact the Romanian National Authority for Consumer Protection (ANPC) or the EU ODR platform: ec.europa.eu/consumers/odr.
Chapter XI — Applicable law and dispute resolution
11.1. These Terms and Conditions are governed by Romanian law.
11.2. Any dispute shall first be settled amicably.
11.3. To the extent permitted by law, disputes that cannot be resolved amicably shall be referred to the competent courts in Romania.
Chapter XII — Changes to the Terms and Conditions
12.1. The Company reserves the right to amend this document at any time.
12.2. The updated version will be published on the website and will take effect from the date of publication.
12.3. Continued use of the website after the changes are published constitutes acceptance of them.
Chapter XIII — Final provisions
13.1. If one or more clauses of this document become null, invalid or unenforceable, the remaining provisions shall remain valid and applicable.
13.2. Official communications between the User and the Company shall be made through the contact details published on the website.